Contact Us
Got a question about something you've read on swancraig.co.uk, spotted an error, or want to flag a change at one of the sites we cover? Here's how to get hold of us and what we can help with.
What we can help with
Non Gamstop Casinos is an independent comparison site covering casinos not on GamStop, the offers they run and how they stack up against each other. We're happy to hear from readers on any of the following:
- Corrections to a bonus, rating or fact on any review or comparison page
- Questions about how a specific brand from our list of non GamStop casinos operates
- Feedback on your own experience with a listed site, positive or negative
- General queries about how the site works, how we're funded, or our editorial approach
- Requests relating to our terms and conditions or how content is used
What we can't do is intervene in individual account disputes, process withdrawals, or act on behalf of any casino operator. Those matters need to go directly to the casino's own support team, since we don't hold accounts or funds on any player's behalf.
How to reach us
The quickest way to contact the team is by email at [email protected]. Include the page or brand name you're asking about where relevant — it helps us track down the right section faster and get back to you with a useful answer rather than a generic one.
We read every message that comes in, though response times can vary depending on volume. Straightforward corrections and factual queries tend to get turned around quickest; broader feedback or suggestions may take a little longer as we review them properly before making any changes to the site.
Reporting a factual error
Bonus terms, wagering requirements and site details change often in this market, and we rely partly on reader reports to keep pages current. If you notice an offer that's out of date, a rating that looks wrong, or a brand that's no longer operating the way we've described, let us know what you saw and where. We'll check it against the operator's own terms before updating anything.
If you're worried about your gambling
This contact page isn't the right channel for support with problem gambling, but it's not something we ignore either. If you've reached out because you're concerned about your own play or someone else's, please see our Responsible Gambling page, which sets out where to find independent support organisations and practical steps you can take, including how self-exclusion tools work outside of GamStop. All gambling on this site's covered brands is intended for adults aged 18 and over.
Want to know more about how we work first?
If your question is really about our editorial process — how we rate operators, why a brand appears where it does, or what "not on GamStop" actually means for a UK player — you may find the answer already covered on our About Us page or within the main non GamStop casinos guide before you need to write in at all.